Our services & pricing

 All trash carts are company-owned and provided. Enjoy the consistency of flat-rate billing — no fuel surcharges, environmental fees or hidden charges. 

 One-time fee for new residential customers. 

**96-Gallon Cart**

Our standard service includes one large 96-gallon wheeled trash cart, serviced once per week.

 **64-Gallon Cart**

Our lightweight, budget-friendly option designed for customers 65+. Trash must fit inside the cart; overflow incurs a $4 fee. Available in select areas.

 Applies to each additional cart, regardless of size (96 or 64-gallon). Great for households needing extra capacity.  

 Special pricing may be available for select communities.
Please contact us for more details.  

• Payment is due on the 1st of each month. 

• A $10 late fee may be applied if not received by the 15th.

•  If paying by mail, please send your check early to ensure it arrives on time. Checks received after the 15th are considered late. 

• If your payment is late, your service will be placed on hold until payment is received.

•  If you are on the no-pickup list due to non-payment, you must pay before your pickup day to resume service that week.
   
• If payment is made on your scheduled pickup day and you are already on the no-pickup list, service will resume the following week.
   
• If you request service on your pickup day after being placed on the no-pickup list, a $20 fee applies to send a driver for a return pickup.

•  We recommend auto-draft for convenience.
   
• If your auto-draft payment is declined, the first declined payment will be waived (no fee); however, a $10 processing fee will apply to any subsequent declines to cover third-party transaction costs.
   
• We do not accept payments taped to trash carts or handed to drivers.
   
• Payments are accepted by mail or online only.

• Trash service is provided once per week.

• Your pickup day is based on your service address.

• Customers have a designated pickup day, not a guaranteed pickup time. Route timing may vary.
   
• If we miss your pickup, please contact us the next morning. We will return and service you the following day.

•  Trash carts are property of On Point Waste.
   
• Carts must be placed by the curb for collection.
   
• Billing continues as long as the cart remains at your property.
   
• If you cancel service and haven’t paid for the current month, the cart must be empty for pickup.

•  Our routes begin at 6:30 a.m.
   
• Please place your cart out the night before, or no later than 6:30 a.m. on your pickup day.
   
• If the cart is not at the curb when we arrive, service will resume the following week.
   
• Need a return visit? We offer return pickups for a $20 upfront fee. Please call to request this.
   
• If your cart is not out, our drivers will photograph the location and log it in your account. 

•  We do not issue refunds for services already rendered.   

•  Please be kind — good manners go a long way.
   
• We do not tolerate rudeness. Service may be terminated for violations of respectful conduct.   

•   By submitting a request for service, you agree to On Point Waste’s Terms of Service. Please review these terms carefully.  

Contact us with any questions- we are here to help!